5.3 statement from liine (for those not on Facebook)
Posted: 23 Nov 2015 11:03
just copying this from Facebook as liine has not posted it here on their forum.
**IMPORTANT ANNOUNCEMENT**
Hello everyone.
As a temporary measure we’ve removed Lemur iOS from the App Store. This means users who haven’t already updated to 5.3 won’t be able to and new customers won’t be able to buy the app for a short time. The reason for this is that 5.3 is causing a critical event (crash on start), which wasn’t detected on our in-house devices or those of beta testers. We only became aware of this upon releasing the update, and it’s clear now that this isn’t a few special cases, but a widespread problem which warrants pulling temporarily from sale.
Unfortunately, Apple does not provide us with the means to offer you the previous working version to download - of course we would if we could. We have to wait for the fix to be reviewed by the App Store team in the usual way, and this could take a week or so. This is, sadly, a limitation we have no choice but to work with.
Many of you will have a backup in iTunes - please follow these instructions to revert: https://www.facebook.com/LemurApp/posts ... 5444195340
For new customers and existing users with no backup who are experiencing crashes, we apologise sincerely and with the utmost humility. We will submit a fix today and hope for a quick review process.
We are committed to providing a powerful tool you can rely on and I hope that most of you will vouch for our track record and can forgive us this particular episode. Your continued support and loyalty is hugely appreciated.
Humble apologies,
Gareth Williams
Liine co-founder and MD
PS: Naturally, we will resume the Black November price promotion once we’re back online and new users will get the opportunity to pick up Lemur at a great price.
**IMPORTANT ANNOUNCEMENT**
Hello everyone.
As a temporary measure we’ve removed Lemur iOS from the App Store. This means users who haven’t already updated to 5.3 won’t be able to and new customers won’t be able to buy the app for a short time. The reason for this is that 5.3 is causing a critical event (crash on start), which wasn’t detected on our in-house devices or those of beta testers. We only became aware of this upon releasing the update, and it’s clear now that this isn’t a few special cases, but a widespread problem which warrants pulling temporarily from sale.
Unfortunately, Apple does not provide us with the means to offer you the previous working version to download - of course we would if we could. We have to wait for the fix to be reviewed by the App Store team in the usual way, and this could take a week or so. This is, sadly, a limitation we have no choice but to work with.
Many of you will have a backup in iTunes - please follow these instructions to revert: https://www.facebook.com/LemurApp/posts ... 5444195340
For new customers and existing users with no backup who are experiencing crashes, we apologise sincerely and with the utmost humility. We will submit a fix today and hope for a quick review process.
We are committed to providing a powerful tool you can rely on and I hope that most of you will vouch for our track record and can forgive us this particular episode. Your continued support and loyalty is hugely appreciated.
Humble apologies,
Gareth Williams
Liine co-founder and MD
PS: Naturally, we will resume the Black November price promotion once we’re back online and new users will get the opportunity to pick up Lemur at a great price.